Update on Refunds
We are dealing with our insurance adjuster. Meetings started August 13, and will run to the rest of the week. Once we get all the information back from our insurance provider, we can start processing refunds.
Normally, events of this kind have a no refund policy. We are amending that policy and are offering refunds because we had to cancel so far in advance. We would like you to come back next year.
What that means is the process needs to be systematic, automated, traceable, and auditable. We will update by the website and email distribution as things progress. We are making this move as fast as we can, while still maintaining the integrity of the system end of your tickets. We will communicate more information as it becomes available.
The Edmonton Airshow Team.